04 Oct Website FAQ
(Frequently Asked Questions)
Registering for the FHA website
Q: Why should I bother getting an account for the FHA website?
A: The website is an invaluable communication channel for residents and for the FHA Board of Directors. It is the most efficient way to provide residents with information they need. There are some pages on the website of interest to prospective residents that are publicly available, but access to the online Directory and Homeowners Association matters requires that you register for an online account so that it will be password protected.
Q: How do I get an account for the website?
A: If you are using a laptop or a desktop computer, you will see an item called “Login/Register” on the upper menu panel, at the far right. If you are using a smart phone, a tablet, or some other small device, you will see a “hamburger” menu. This is an icon with three horizontal lines (it looks like a hamburger). Tap on this and you will see a list of all the items on the website menus. The Login/Register command is at the very end of the list.
The Login/Register command will take you to a login page. If you are not registered you will see a line that says, “If you are a new or current resident of Fearrington Village or Galloway Ridge and need to register for the FHA website, please click here.” The link will take you to a registration page.
The registration page asks for your name, an email address, a user name of your own choice, and a password you would like to use.
Q: If I register for the website, will I automatically be listed in the FHA Directory?
A: No, the Directory requires a separate form to be completed (see the section on FHA Directory).
Q: I was registered for the old (pre-2022) website. Do I need to register again for the new website?
A: When the new website was created, existing user accounts were migrated to the new site. Your old user name and password should still work. If you do encounter any difficulties, please see the Login section.
Q: Can each member of my household have a separate account for the website?
A: Yes, provided each person has registered with their own user name and password.
Q: When I try to create a password for my account, it says the password has to be at least 12 characters long. Is this essential?
A: When you receive a link asking you to enter a password, the page will suggest you use a password that is at least 12 characters long. However, it’s fine to elect to use a shorter password; to do so, you will need to check the box marked “Confirm use of weak password.”
Q: If I decide to reset my password (e.g., when the the computer does not accept the password I give it), can I simply re-enter the same password I had been using as my new one?
A: Generally, yes.
Logging in to the Website
Q: I am having problems logging in to the website. What can I do?
A: The Login page lists a number of suggestions. They are reproduced here:
If you have forgotten your username, or if it is not working, try using your email address.
If your email does not work, remember it should be the address you used when you first registered for the website (which might be different from your address in the FHA directory).
If you think your username or email is correct, but you are still unable to login, you should reset your password by clicking ‘Forgot your password?‘.
If you are still unable to log in, send an email to firstname.lastname@example.org and explain the problem. Please give a description of the problem and include a phone number where you can be contacted.
Q: I often use a smart phone to access the website, and I have trouble finding the login command. Where is it?
A: On small screens the website uses what is called a hamburger menu. This is an icon with three horizontal lines (it looks like a hamburger). Tap on this and you will see a list of all the items on both website menus. The login command is at the very end of the list.
Q: As you recommend, when I login I always check the “Keep me signed in” box. However, I often find that the website has forgotten me. Why?
A: We require a login of users to ensure that only residents have access to information that needs to be secure or private. For this reason, the website requires a new login periodically so that individuals who are no longer residents will not have access to restricted information.
Getting listed in the FHA Directory
Q: Why do I need to be listed in the Directory?
A: The only way to receive communications from the FHA is to have an email address listed in the Directory or specifically request that you receive emails without listing your email address. If your email is listed there, you will receive the monthly newsletters, and any emails addressing matters of importance or great interest to residents (we try to keep these to a minimum) .
Q: So why do I need to get listed in the Directory as well as registering for the website?
A: They are separate but equally important sources of information. If you are not in the Directory you will not receive information about the monthly newsletter or other critical emails. The website provides information about everything going on in the village.
Only residents of the village can obtain an account for the website, and the easiest way to determine whether or not you are a resident is to have an entry in the Directory.
Q: OK, how do I get listed in the directory?
A: On the main menu for the website there is an item called “Directory”. Under this item, click on “New Residents”. Please complete this form. You do not need to have a website account to access this item.
If you have problems with the form, you may also send an email with the relevant information to email@example.com.
Q: I don’t mind my name and address appearing in the Directory, and I do want to receive communications from the FHA, but is there any way to keep my email address from being published?
A: Yes. When you register for the Directory, you may indicate that any of the email addresses for your household should be “unpublished”. You will still receive important email communications from the FHA.
You may also send an email to firstname.lastname@example.org indicating your preferences.
Q: I have a suggestion for changes or additions to the website that might be helpful. How can I make these known?
A: All suggestions are welcome. Send an email to email@example.com.
Q: I have some experience working with websites. Is there a way I can help with the FHA website?
A: Please send an email describing your experience to firstname.lastname@example.org.
Q: I have a question not answered here, which I think other users might like to have an answer to.
A: You can send any other question you have to email@example.com.